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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Dana Wu

March 7, 2023

5  out of  5 rating by Dana Wu
"I'm very happy to work with Mark on our home insurance in Orinda. Mark is very informative and knowledgeable to walk me through the process in a professional manner. I would recommend Mark at State Farm to all who need to start or change on home insurance."

Elliott Handwerker

March 3, 2023

5  out of  5 rating by Elliott Handwerker
"When it seemed like our claim was all bogged down with differences from the APP and actual experience happening the service manager, Korine. Got it straightened out and the $ sent to us. An excellent office. Friendly and helpful."

Cate Hutton

March 2, 2023

5  out of  5 rating by Cate Hutton
"I can't praise this insurance office too highly. Mark Hoogs and his staff run an exceptional insurance office with a focus on consumer education and outstanding customer service. Mark encourages customers to do an insurance review and spent literally hours with my husband and me to ensure that we had the right amount of coverage. Since we live on a rural property with infrastructure, machinery and several outbuildings, we needed to make sure that they were properly covered. When he didn't know off the top of his head - and Mark knows a LOT about insurance - he did his homework to ensure all was correct, even though it took extra digging and time on his part. Mark saved us money on our personal liability policy by determining which assets would be subject to loss and which not. He could have sold us a bigger policy at higher cost, but Mark has a lot of integrity and got us a right-sized policy. His office staff are friendly and provide top notch customer service. In short, this insurance office will take very good care of you."

Debbie Bausch

March 1, 2023

5  out of  5 rating by Debbie Bausch
"Mark Hoogs did a wonderful job updating my home, car and umbrella policies that needed a little fine tuning. He explained things clearly and answered questions I had. At the end of our meeting I was pleased and confident that my insurance needs were covered. Thanks so much Mark! Maybe that's why I have been with State Farm for over 47 years."

Hill Fang

February 22, 2023

5  out of  5 rating by Hill Fang
"Super happy with Mark. I'm a newcomer in the U.S. and pretty much know nothing about the homeowners insurance. My realtor recommended me talking to Mark, and I got immediate response and patience with all kinds of silly questions I had, you can imagine, mid-night, weekends...with no doubt, he earned trust from my realtor, and now he earned my trust and respect. Thanks Mark!!"

Bryan Miller

February 9, 2023

5  out of  5 rating by Bryan Miller
"Outstanding service"

Gloria Marchick

February 4, 2023

5  out of  5 rating by Gloria Marchick
"Outstanding service and return calls promptly"

Marilyn Schulte

October 20, 2022

5  out of  5 rating by Marilyn Schulte
"Absolutely the BEST Insurance Agents I have every worked with! Bravo!"

Andrew Kushnick

October 12, 2022

5  out of  5 rating by Andrew Kushnick
"Mark was super-helpful as my insurance agent. He takes the time to truly assess your needs and explain/explore all options in terms of policies. He's professional and friendly. I highly recommend him!"

Sam Sperry

September 6, 2022

5  out of  5 rating by Sam Sperry
"My wife, Susan, and I are very pleased and impressed with the prompt and courteous service provided by Mark and his staff. Mark was very thorough in providing information about coverage options for both our home and three vehicles. We look forward to a long and mutually rewarding relationship."

Stefan Jenkins

August 4, 2022

5  out of  5 rating by Stefan Jenkins
"Mark and his team did a great job setting up our insurance policy bundle on a tight timeframe to help us close escrow on a new home on schedule. Super responsive team and very helpful in setting up the right size policy. Highly recommend!"

Kym Leserman

July 21, 2022

5  out of  5 rating by Kym Leserman
"5 Stars!!! We first were in touch with Mark two years ago when our insurance company of over 20 years, AAA, dramatically increased our premium for homeowners insurance. Mark was very familiar with the changes taking place locally in the availability and cost of homeowners insurance, and State Farm was able to provide superior coverage at a fair rate. We were impressed with his knowledge and customer service, and ended up also moving our auto and umbrella policies to State Farm. He, and his support staff, continue to provide excellent ongoing service, both at renewal and as questions come up during the policy terms. Mark and his staff respond quickly and thoroughly, most recently concerning options for auto insurance for students away at college. No question - the best insurance agent we have ever worked with."

emilio ochoa

June 29, 2022

1  out of  5 rating by emilio ochoa
"Your staff needs to be retrain they told me i will be paid for renting a private party car due to lack of small cars in my price range at the loco car rental companies when asked to get paid they asked for an affidavit which i sent to to them and when it was time to pay up your company stated that it was out of the police to do that even though i had 4 reps on recording state that i could do that. when bring it up to my rep keren witch works under Mark hoogs she told me as long as i had the recordings i would get paid for it then she change her mind and said no we wont pay that regardless even she said they would if i had evidence and now i have to take this up in small claims"

Alexander Herzog

June 19, 2022

5  out of  5 rating by Alexander Herzog
"Mark was great in explaining all the details and guiding me through the process. I was shopping a bit around and found his deal the best. Greatly recommended!"

Liliana Rodriguez

June 10, 2022

5  out of  5 rating by Liliana Rodriguez
"We had a great experience working with Jason, he answered all our questions and helped us with our quote in time record. I am impressed by their professionalism and follow up. I definitely recommend them for any insurance needs."

Mark McNally

May 10, 2022

5  out of  5 rating by Mark McNally
"Great Service - 5 stars compared to 2 stars for Travelers Insurane"

Mark Zhu

April 28, 2022

5  out of  5 rating by Mark Zhu
"Mark and Jason are both a pleasure to work with. They're honest, transparent and patient. They take the time to explain the various elements of different types of insurance (home, auto, umbrella, etc.). Have enjoyed working w/ them. Thank you!"

Timothy Fong

February 28, 2022

5  out of  5 rating by Timothy Fong
"Mark is incredible. He is friendly, professional, and extremely helpful. He looks out for your best interest and gets you the right policy for the right coverage and cost!"

Brad Foreman

September 16, 2021

5  out of  5 rating by Brad Foreman
"We're a new homeowners insurance customer of theirs. Mark's team is responsive, supportive and simply the best option in town."

Erik Preminger

July 31, 2021

5  out of  5 rating by Erik Preminger
"Just what you want from an insurance agent -- fast, friendly, reasonably priced. And a big plus: they were able to insure us when many carriers were leaving the area."

Paul Caldwell

July 16, 2021

5  out of  5 rating by Paul Caldwell
"We worked with Jeff Menard from State Farm’s Moraga office after our fire coverage being dropped by our insurance carrier (Safeco). Jeff was quick to respond and found us a State Farm policy of better value at a comparable price. Very easy to work with and we got good results. What more could we ask for? Thanks Jeff."

Sandi Johnson

June 5, 2021

5  out of  5 rating by Sandi Johnson
"Our home insurance was not renewed by our carrier and we called Mark and Jeff M about their different policies and coverages. They took a lot of time to answer all of our questions and gave us quotes very soon after. They made changes to our quotes quickly when we asked for different coverages and checked in with us while we were deciding what to do. They are very knowledgeable and appreciate their prompt service."

monico cruz

May 10, 2021

5  out of  5 rating by monico cruz
"(Translated by Google) super efficient (Original) Super eficiente"

Jeanette Lipp

February 15, 2021

5  out of  5 rating by Jeanette Lipp
"Mark and his team are super responsive, timely, and very effective in explaining the different policy provisions and options. We greatly appreciate the time he took to thoroughly explain these provisions and options in an unbiased and professional manner. We are so happy to have met Mark!"

Jonathan Simkin

January 29, 2021

5  out of  5 rating by Jonathan Simkin
"I was very impressed by Mark and his team. Amazing customer service, very responsive, and most importantly, he's helpful and trustworthy. He was a helpful partner to help us get the insurance we need while not going overboard. Thank you Mark!"