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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jay Scott, State Farm Agent

Jay Scott, State Farm Agent

September 2, 2024

5  out of  5
rating by Jay Scott, State Farm Agent
"I’ve known Mark from the start of my career. He shaped my view of what a great agent is from day one. His integrity and commitment to doing what’s best for customers is unmatched. We’ve become good friends over the years!"
We responded:
"Thanks Jay, it's been a honor working with you and seeing you build a business based on that same foundation of integrity and genuine care for your customers!"
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Damon Nakamura

August 22, 2024

5  out of  5
rating by Damon Nakamura
"Patient, practical, and generous with his time. He does the best thing I think a consumer could ask for: looks out for client interests first and foremost. Thanks to Mark and hope we can continue working together for many years."
We responded:
"Thanks Damon, I appreciate the kind review and I look forward to working together for years to come!"
Profile photo of Michael White

Michael White

August 8, 2024

5  out of  5
rating by Michael White
"I had the absolute pleasure of working with Mark Hoogs on a nonrenewal of homeowner's insurance situation for my condo that was really complex to unravel. I can honestly say that Mark is so adept, knowledgeable and exceedingly professional. He's also incredibly kind, empathetic and has a solutions-oriented mentality. Thanks to his guidance I was finally able to secure insurance - but it wouldn't have happened without Mark and his abundant insight and resources. I can't thank him enough for helping me through this stressful situation. I HIGHLY recommend Mark Hoogs for any insurance need you may have - he's truly one in a million."
We responded:
"Thanks so much for the very kind review, I'm so glad we were introduced to one another and I was able to help you through that situation!"
Profile photo of Cynthia Schneider

Cynthia Schneider

July 29, 2024

5  out of  5
rating by Cynthia Schneider
"Mark Hoogs is an excellent communicator and teacher, as well as incredibly professional with taking care of our application for the CA FAIR Plan. He helped us navigate the challenges of obtaining homeowners insurance when we hit a dead end in obtaining coverage on our own. His continuous follow-up was much appreciated as well as his upbeat "can do" attitude. Thank you, Mark!"
We responded:
"Hi Cindy - thanks so much for the kind review, it was such a pleasure working with you and I'm really glad we were able to come up with a good solution for your situation!"
Profile photo of Mike Hopkins

Mike Hopkins

June 30, 2024

5  out of  5
rating by Mike Hopkins
"Mark Hoogs is a first class agent. He was friendly and thorough in understanding my insurance needs and tailoring my home and auto policies to the best "fit". I appreciated that he did not try to load me up with things I did not need. He demonstrated competence and integrity every step of the way. I would recommend his as good choice for an insurance agent."
We responded:
"Hi Mike - thanks so much for the kind review, I'm glad we were introduced and I was able to help...looking forward to working with you for years to come!"
Profile photo of Anna Scott

Anna Scott

April 15, 2024

5  out of  5
rating by Anna Scott
"I have never met and an Insurance agent like Mark Hoogs. He is a dream come true. He cares and is honored to do what he is doing. He took the time to review my policies and explain things in a way that I can understand. He advised me not to change my home insurance because of what is happening with California. He showed me where I had weakness and the strengths of my current policy. I look forward to when State Farm is doing home insurance again so I can move all of my business to him."
We responded:
"Hi Anna - thanks so much for that very kind review, I'm so glad you were happy with your experience and excited to be working with you!"
Profile photo of Abbey Achs

Abbey Achs

April 11, 2024

5  out of  5
rating by Abbey Achs
"Very helpful and attentive personnel. Questions answered quickly and thoroughly. I'm very happy with the service. I have been with this agency since I purchased my home 13 years ago. I've always been very pleased with their service. I highly recommend them."
We responded:
"Thanks so much for the kind review, Abbey, it's always a pleasure working with you as well and we look forward to serving you for many years to come!"
Profile photo of Tim

Tim

March 4, 2024

5  out of  5
rating by Tim
"After moving my insurance to Mark, we met on 2/22 in person and reviewed the coverages for a rental house I co-own. Mark advised multiple changes that I agreed with. He was so easy to work with and knowledgeable, my wife and I are going to move our personal coverages to his agency also."
We responded:
"Hi Tim - thanks so much for the kind review, it was truly a pleasure meeting you both, I'm excited to work with you and expand our relationship over time as well!"
Profile photo of Dalbir Singh

Dalbir Singh

December 6, 2023

5  out of  5
rating by Dalbir Singh
"Mark is amazing. I currently have a State Farm policy with him, however, he was willing to spend a bunch of time with me discussing other policies even though they were not with him. He's a straight shooter with no hidden agenda. Hope to work with him in the future on more policies."
We responded:
"Hi Dalbir - thanks so much for the kind words, it's always a pleasure working with you (even on the policies not with us!), and I look forward to working together for years to come!"
Profile photo of Alexander McCafferty

Alexander McCafferty

November 2, 2023

5  out of  5
rating by Alexander McCafferty
"I have had a fantastic experience with Mark's team, specifically Korrine. Korrine has gone absolutely above and beyond to help me when a body shop engaged in unprofessional business practices. She was attentive, accessible, and knowledge throughout the entire ordeal. I couldn't have done it without her, and her service alone is worth engaging in State Farm for your insurance needs"
We responded:
"Thanks so much for the kind review, Alexander, I'm so glad that Korrine was able to help get things straightened out with the body shop! As you saw, we take great pride in being your advocate and helping to make sure things go right. "
Profile photo of Teri Quatman

Teri Quatman

October 23, 2023

5  out of  5
rating by Teri Quatman
"So, here is how a service agency really, truly behaved! I got a quote for my current homeowners insurance that seemed quite high. I phoned Mark Hoogs’ State Farm office just to find out if they knew of any agency that insures property on the North Coast. (State Farm is no longer writing these policies). The woman who received my phone call was more than gracious! OMG. She connected me with an agent, Jason, who might know someone. Jason did homework and emailed me the results—2 different plans—not from State Farm, mind you. Then he scheduled a phone call with me so that I could understand what the policies were insuring, etc. Then he promised to connect me with an agent—not from State Farm!—who would help me with the rest of what needed to be done. THIS IS RARE. I want to do a major SHOUT OUT to Jason Filler, to Mark Hoogs, and to the woman (forgetting her name!) who started this ball rolling. They are saving me $5,000. in homeowners insurance for the same coverage I was originally contracting for. OMG!!!! HIGH PRAISE! Thank you all for being truly service-oriented, even when it doesn’t put dollars in your pocket. YEAH. 10 stars on a 5-star rating chart! :) Teri Q."
We responded:
"Hi Teri – wow, thanks so much for such a kind review….you made our day! That was Korrine who you initially spoke with (and she is a gem!), and of course, Jason who you worked with. We know how challenging this insurance market is right now, and how daunting it can be to try and figure it out on your own; and while we’re limited in what we can write here, we still take just as much pride as ever in helping people find the right protection, even if we can’t write the policy – it’s part of our commitment to care, whether we make money from it or not. I’m so glad we were able to help you save $5k/year, that’s amazing!"
Profile photo of Jason Okulicz

Jason Okulicz

June 29, 2023

5  out of  5
rating by Jason Okulicz
"Gian was my State Farm agent and he went above and beyond to educate me on various options and was a tremendous help. I would definitely recommend this office for all of your insurance needs!"
We responded:
"Hi Jason - thanks for the great review and recognition for Gian. I'm so glad to hear that your experience was outstanding...our whole team looks forward to working with you and serving your insurance needs for many years to come!"
Profile photo of Dawn Eames

Dawn Eames

June 16, 2023

5  out of  5
rating by Dawn Eames
"Our State Farm agent of decades retired and Mark reached out to meet us and to review our coverage. We were happy that he did. He spent time with us in a thorough visual presentation, going over our property and car policies. He made sound recommendations that convinced us to adjust our current policy amounts so that we felt comfortable. He was quick in providing us with what we had agreed to in our discussion and gave us information for the Mature Driver Discount class. We feel comfortable that if there is a problem, he would be responsive in acting for us."
We responded:
"Thanks so much for the wonderful review, Dawn, it was such a pleasure meeting with you both and my team and I are looking forward to serving you and your insurance needs for many years to come!"
Profile photo of Maria Amelia Salerno

Maria Amelia Salerno

May 8, 2023

5  out of  5
rating by Maria Amelia Salerno
"We had an excellent meeting with Mark Hoogs at the State Farm Insurance office. He provided a comprehensive detail of our insurance coverage. Mark is very professional and pleasant. Very pleased to belong to the State Farm family."
We responded:
"Hi Maria - it was such a pleasure to meet with you both, I'm thrilled to welcome you to the Team Hoogs family! Thanks so much for your kind and thoughtful review!"
Profile photo of Sheena Kawakami

Sheena Kawakami

April 28, 2023

5  out of  5
rating by Sheena Kawakami
"I've known Gian for a couple of years and have always been impressed with his professionalism, eagerness to lend a helping hand and genuine customer service. Who wouldn't want that type of person to give guidance on something as important as insurance? I recently had the pleasure of meeting Mark and was instantly impressed with his care and support of local communities."
We responded:
"Hi Sheena - thanks so much for the kind review and recognition of Gian, we really appreciate you look forward to many years of working together!"
Profile photo of Roberto Zamora

Roberto Zamora

April 25, 2023

5  out of  5
rating by Roberto Zamora
"Man this team is good! Not only helpful, informative but also understanding. I had a meeting with Mark and Gian to understand how they help their clients. I have had a few conversations with Korrine and she is a delight to speak with. If you are looking for an insurance agency and team to pick up the phone and help you out, this is your spot. My favorite thing about the Hoogs team is their willingness to help. Even if they refer out the work to another insurance agency, they make sure you are properly taken care of. That is a true mark of a great insurance mentality."
We responded:
"Thanks so much for the kind review, Roberto, it's always a pleasure working with you as well and I appreciate our relationship!"
Profile photo of Carolyne C

Carolyne C

April 11, 2023

5  out of  5
rating by Carolyne C
"Mark and Gian's team have been a great resource for my clients looking for P&C insurance. Gian is very responsive and knowledgeable. I will continue to outsource my client's needs to dependable local business owners like Mark and Gian."
We responded:
"Hi Carolyne - thanks so much for your kind review, and we appreciate the trust you place in us by referring your clients to us for their insurance needs!"
Profile photo of Michelle Minucciani

Michelle Minucciani

March 30, 2023

5  out of  5
rating by Michelle Minucciani
"Korine is truly amazing and so knowledgeable. I recently have gone through multiple life changes and Korine has been able to answer all my questions big and small. It is a pleasure to work with her and so happy to be part of the State Farm family. I cannot express my gratitude enough!"
We responded:
"Hi Michelle - thanks so much for the kind review, I'm so glad to hear that Korrine has been so helpful through your life changes...that's what we're here for and we're glad to have you as a part of our client family!"
Profile photo of Pat S

Pat S

March 29, 2023

5  out of  5
rating by Pat S
"We had a great experience working with Ryan & Mark. We needed to secure a new homeowners insurance policy and they promptly attended to our needs. They were both trustworthy and competent. Glad to have made the switch."
We responded:
"Hi Pat - thanks so much for the kind review. I'm glad you found us, it was our pleasure and we're looking forward to working with you for years to come!"
Profile photo of Elliott Handwerker

Elliott Handwerker

March 23, 2023

5  out of  5
rating by Elliott Handwerker
"When it seemed like our claim was all bogged down with differences from the APP and actual experience happening the service manager, Korine. Got it straightened out and the $ sent to us. An excellent office. Friendly and helpful."
We responded:
"Hi Elliott - thanks so much for the kind review...it's been a pleasure working with you these last several years and I'm glad that Korrine was able to get things taken care of for you with the claim!"
Profile photo of Andrea Schwartz Boone

Andrea Schwartz Boone

March 17, 2023

5  out of  5
rating by Andrea Schwartz Boone
"Mark was patient as he supported me through my first claim in response to a fire that impacted my house that wasn’t my fault. He got on the phone a few times to give advice. Even 6+ months later, folks from his office were following up with me to ensure it all was handled."
We responded:
"Hi Andrea - thanks so much for the recognition and kind review...we love to be able to be here and advocate for our clients when they need us!"
Profile photo of Dana Wu

Dana Wu

March 7, 2023

5  out of  5
rating by Dana Wu
"I'm very happy to work with Mark on our home insurance in Orinda. Mark is very informative and knowledgeable to walk me through the process in a professional manner. I would recommend Mark at State Farm to all who need to start or change on home insurance."
We responded:
"Hi Dana - thanks so much for the kind review, I'm so glad we were able to help with your home insurance...and after meeting a couple of years ago, happy to now have you join our client family as well!"
Profile photo of Cate Hutton

Cate Hutton

March 2, 2023

5  out of  5
rating by Cate Hutton
"I can't praise this insurance office too highly. Mark Hoogs and his staff run an exceptional insurance office with a focus on consumer education and outstanding customer service. Mark encourages customers to do an insurance review and spent literally hours with my husband and me to ensure that we had the right amount of coverage. Since we live on a rural property with infrastructure, machinery and several outbuildings, we needed to make sure that they were properly covered. When he didn't know off the top of his head - and Mark knows a LOT about insurance - he did his homework to ensure all was correct, even though it took extra digging and time on his part. Mark saved us money on our personal liability policy by determining which assets would be subject to loss and which not. He could have sold us a bigger policy at higher cost, but Mark has a lot of integrity and got us a right-sized policy. His office staff are friendly and provide top notch customer service. In short, this insurance office will take very good care of you."
We responded:
"Hi Cate - thanks so much for the kind review! We love a challenge, so it's always fun to dig into the details and make sure we get everything set up just right, like we did together. We also love to work with nice people, so really appreciate the relationship we have with you and John, and look forward to working together for many more years!"
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Debbie Bausch

March 1, 2023

5  out of  5
rating by Debbie Bausch
"Mark Hoogs did a wonderful job updating my home, car and umbrella policies that needed a little fine tuning. He explained things clearly and answered questions I had. At the end of our meeting I was pleased and confident that my insurance needs were covered. Thanks so much Mark! Maybe that's why I have been with State Farm for over 47 years."
We responded:
"Hi Debbie - thanks so much for the kind review...and wow, 47 years...we're so appreciative of the longstanding relationship and trust you've placed in State Farm over the years!"
Profile photo of Hill Fang

Hill Fang

February 22, 2023

5  out of  5
rating by Hill Fang
"Super happy with Mark. I'm a newcomer in the U.S. and pretty much know nothing about the homeowners insurance. My realtor recommended me talking to Mark, and I got immediate response and patience with all kinds of silly questions I had, you can imagine, mid-night, weekends...with no doubt, he earned trust from my realtor, and now he earned my trust and respect. Thanks Mark!!"
We responded:
"Hi Hill - Thanks so much your kind review and feedback! I'm really glad you were referred to us to help with your insurance. It was my pleasure to talk through all the specifics and answer your great questions. I always appreciate working with nice people like you, and look forward to working with you for years to come!"